securus customer service refund

Do I, or my friend and family user, get to keep the tablet upon release? Please contact GTL for a refund of deposited funds and open a Securus account. You also understand and agree that the Tablet cannot be used by the Recipient until they agree to be bound by the relevant agreements we require users of Tablets to agree to. In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. We are not responsible for the products or service of any other businesses or individuals, or the content of their websites. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. The Technical Support Team is responsible for resolving technical issues for facility customers. We offer you a range of communications and payments products and services. These obligations will survive any termination of your relationship with us or your use of our Products. You must file any claim or suit related to our website within one year after it arises. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. How Arbitration Works. AdvanceConnect account holders may initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. By clicking the authorization box below, you are authorizing the Company to store your Card Information solely for purposes of making payments or purchases of the Companys services. Contact Us - Securus Technologies Contact Us By Phone MAIN SUPPORT LINE 247 365 days a year Calling from mobile device 972-734-1111 Calling using landline phone/international 1-800-844-6591 Securus Video Connect Information 1-877-578-3658 Online Assistance NEW! You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. The icon below will link you directly to Securus. The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. Este acuerdo permanecer en vigor hasta que usted cancele su autorizacin While it may be unclear if the incarcerated individual knew the funds were obtained by fraud, there is no question that the incarcerated individual received the stolen property. Our tablet computers come with the following accessories: (a) one set of ear bud headphones; (b) one AC power adaptor or four AA batteries, as applicable; and (c) one USB connector cable. Alabama unclaimed property will be remitted to the state after one year. proporcionados por la Empresa. Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call? Internet Service Provider (ISP). You can look up these costs on our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). Can I make a deposit to their Securus Debit account? To collect your money: 1. . Debit refunds to incarcerated individuals in excess of $100.00 at the time of their release from a correctional facility are reviewed and approved by our fraud analysis personnel and prior to distribution. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. Applicable governmental taxes and fees are in addition to the data rates and charges for message services. You may not create any derivative work of our website or our Products. This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. Are you sure you want to end this chat with the Online Assistant? Violating the security and any terms applicable to our website and Products is prohibited and may result in criminal and civil liability. Serve, Facilities & Can I use both JPay and Securus at the same time? Any permitted links to our website must comply will all applicable laws, rules, and regulations. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? Pulse 1 para aceptar el acuerdo o 2 para rechazarlo. Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. usted autoriza a la Empresa a almacenar su Informacin de Tarjeta We are not responsible for the contents, links or privacy of any of these linked websites. Friends and family members may purchase prepaid services directly for Securus Debit accounts without being required to create their own Securus accounts if allowed by the correctional facility. When leaving our website, you should carefully review the applicable terms of use and privacy policies of that other website because there may be important differences when compared to our terms and our privacy policies. Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time? This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. THIS AGREEMENT REQUIRES THE USE OF SMALL CLAIMS COURT OR ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. Should I fund anAdvanceConnect account or a SecurusDebit account? Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. How Do I Put Money on Their Account So They Can Call Whoever? You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. What can I do? breaches or violations of these terms or other incorporated agreements or guidelines; requests by law enforcement or other government agencies; a request by you (self-initiated account deletions); discontinuance or material modification to our website (or any part of our website); unexpected technical or security issues or problems; activity by you that is objectionable, obscene, harassing, threatening, abusive, inappropriate, fraudulent or illegal or that constitutes a breach of this contract or any other contract between you and us. PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. for any law enforcement, jail/prison management, investigatory, or other purpose. o realizar pagos por nuestros servicios. Unless you and we agree otherwise, including on whether to conduct arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence. The Direct Bill account holder will be required to pay the amount due before the Direct Bill account will be unblocked. 3. Your refund should be available for collection within two business days after Securus receives your "request for refund". Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Text messages sent using this service will not include your account details or other personal information. Friends and family members may purchase Securus services in advance (subject to facility restrictions) by: Payments sent via mail may take seven to ten business days to process and MUST include a Securus Debit Pay by Mail Remittance Slip found at www.securustech.net. The purchased rate is dependent on the correctional facility where the incarcerated person is housed. Al hacer clic en la casilla de autorizacin que aparece a continuacin, Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. BEFORE USING OUR PRODUCTS, YOU MUST READ ALL OF THESE TERMS CAREFULLY AND AGREE TO THEM. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE ONLY WARRANTY WE MAKE, OR THAT ANY OF OUR SUPPLIERS, LICENSORS OR OTHER PERSONS MAKE, ABOUT OUR WEBSITE OR ANY OF OUR PRODUCTS ARE (1) STATED IN THE LIMITED WARRANTY ABOVE, AND (2) STATED IN THE PRODUCT-SPECIFIC ADDITIONAL TERMS. AdvanceConnect account holders have 180 days from the date of the last call received on the AdvanceConnect account to request a refund of any unused balance. PO Box 650757 For refunds or more information . Designed specifically to meet your everyday challenges, Securus Technologies' NextGen SCP equips you with powerful technology that's accessible, intuitive and easy-to-use. This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. *A Securus Online account is required to sign up for AutoPay or TextPay for either AdvanceConnect or Direct Bill. PO Box 1109 Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). Similarly, if a court determines that the ability to provide public injunctive relief is required by applicable law, the request for such public injunctive relief shall proceed in an individual action in court. Charges may apply in the future, but we will provide you at least two months advance personal notice. AdvanceConnect account holders may get prepaid service balance and other information on their AdvanceConnect accounts by visiting our website at www.securustech.net or calling 1-800-844-6591. securus technologies discontinues outbound voicemail service criticized as too costly SECURUS TECHNOLOGIES CALLS FOR A MORE SERIOUS, THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. PO Box 650757 Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. How can I access and use Securus eMessaging? We do not currently charge you a fee to enroll and use text notifications, AutoPay, or TextPay. Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. Back to Top Revised 09/18 Securus Home Video Visitation 5 Reasons for denial of home user: Behavioral N/A Non behavioral N/A Invalid ID ID not uploaded, ID expired, non-government issued ID, ID not legible/blurry, etc. No refunds of unused balances will be issued after the expiration date. For Help text the word HELP to 77929. Securus Technologies or other "Jail Facility Phone Providers". Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. Severability. est sujeto a cambios. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of our website (or any portion of our website). Pricing, California Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. August 31, 2022, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals Alaska and TDCJ customers have 365 days to request a refund. You are responsible for maintaining the confidentiality of your username, password and account information. They assist incarcerated individuals, answer questions and troubleshoot our products and services. Thank you for your detailed and amazing review! Is all JPay Email moving to Securus eMessaging? TextPay for AdvanceConnect sends a text message when your account runs low. To assure high use account activity is authorized, we reserve the right to block accounts to protect you from credit card fraud or unauthorized use. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. Friends and family members of an incarcerated individual may open an AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net. Message and data rates may apply. For additional regulatory requirements and disclosures, please see https://securustech.net/state-puc-psc-matters. Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. For a refund, the Direct Bill account holders can go to www.securustech.net or calling 1-800-844-6591 number ( )! Due to a prepaid AdvanceConnect account holders may initiate account closing by our. Of our website at www.securustech.net website or our products Debit card expires or 1-800-844-6591... 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