This document is important in determining if the vessel complies in accordance with the rules of the U.S. Customs. So, if your shipment is work-related, your work will also be impacted. Of course, this option is only available if you absolutely need the package urgently. In order to eradicate the issue, youll first need to know the exact reason(s). Your tracking number lets us find the right division contact to answer your questions. It also indicates that the shipment is available for Customs release. This is because there are usually a lot of shipments during these times and DHL, as well as other carriers, find themselves overwhelmed. They should have let the shipper know that UPS allows money shipments and DHL doesnt. Keep in mind that your package may be rerouted. When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail. Find your contact, Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. Some packages might even take weeks to clear customs in situations like this. DHL isnt a small shipping company but its not as big either as some other carriers. Failure to provide all the necessary documents will hold up your shipment. This can be a major delay in and of itself, but also because the delay is caused by factors outside the delivery companys control, there is no way of knowing when it will end. Through the websites Track and Trace feature, you would know where your parcel is. During times of war or other social unrest, it is unsafe for DHL to attempt to transport packages and goods through certain countries. Regrettably, you cannot simply pay more to ensure that your package does not become stranded somewhere. Often, on hold is nothing to worry about. Delays in deliveries are frequently caused by errors in the recipients contact information. This is usually no longer than 2-3 business days. There are several things that can cause a delay in your shipping. Any package, whether it is transported inexpensively or expensively, can be placed on hold. Same, but in Hong Kong as well. However, if your documentation is incomplete, it may take days or weeks for your shipment to clear customs. Then label it as DHL Sends to the customs department to further take it forward.Thereafter the package is shipped to its destined country to reach on time. Waiting for transfer to the local courier. The carrier is the one who sends out the Arrival Notice. Is DHL reliable for international shipping? For instance, suppose there is a blizzard that is preventing trucks from running on Monday. In that case, you will need to provide the missing information to DHL so that they can continue processing your shipment. However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. If a natural disaster has destroyed a port, DHL has no choice but to send your package by the next best route, and this may prove slower. Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). It is possible that shipping through DHL China or DHL Hong Kong will be the more cost-effective option for your package, depending on its dimensions, weight, and the nature of the products that are being sent. I called DHL and they were no help literally just told me to wait lol..my order was expected by end of day tommarow smh. This usually occurs if your package is coming from outside of the USA. If your DHL shipment is on hold, the best thing to do is to contact DHL customer services directly and speak to a customer service representative. | 2022 & 2023 Holidays & Events. Calling DHL can mitigate these issues, but it is still a difficult situation to be in. In most cases, they will also be able to give you an estimated time frame for when you can expect your shipment to arrive. Natural disasters do not only refer to bad weather conditions; it also refers to fire, earthquakes, and floods, among others. For . Holidays are another reason why a DHL shipment might be placed on hold. It gets frustrating to check the tracking page on the DHL Express website with your tracking number only to see the same message there for days on end. If you need to urgently send a package with DHL, there are a few options available. DHL may occasionally place a hold on a shipment simply because its being sent to a high-risk destination. Driven by the power of more than 380,000 employees, we deliver integrated services and tailored solutions for managing and transporting letters, goods and information. When packaging your shipment, it is very important that you pick a suitable, sturdy container. DHL Shipment on Hold needs attention. In any case, if your domestic shipment has been placed on hold by DHL, youll want to contact them and find out why. The shipment sender is the first place you should go if you think you have a shipment stuck in customs. Moreover, there are times when changes occur deliberately as a cost-cutting measure. Incomplete documents will almost always hold up your package in customs. Excellent!!! Read more below. However, natural disasters are a totally different scenario. DHL does, however, provide domestic shipping within the United States through its DHL eCommerce service. Causes of further delays may include the following: To better understand the shipment on hold DHL message and why it occurs, lets take a look at several reasons for this occurrence. If you have done all of these things, you have no further control over the situation. There are a few different reasons that DHL may hold your shipment and it is important to be aware of the possibilities as this will help you determine why your package is on hold with DHL. Read more below. If DHL holds your shipment for whatever reason, youll be notified by them. They may not be able to give you much information, but in most cases, they should be able to tell you the cause of the issue. In the USA, DHL delivery hours range from Monday to Friday between 8:00 AM to 6:00 PM. Theres no specific timeline when it comes to addressing shipment delays with DHL or any other carrier. A notify party coordinates with all other parties involved in order to monitor the movement of the parcels. Try it free. Most of the time, when you see this message, it means that your package will be late. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. To do this, it has to wait for another ship to leave the port, and in which case, it has to queue up and wait outside at anchorage. Customer service should be able to provide additional details about the cause of the delay. Local road closures, weather issues, or strikes can all cause delays. Another reason why your DHL shipment is on hold is incomplete documents by customs. Can You Live in One State and Have a Drivers License in Another? If you do not have a tracking number, we advise you to contact your shipper. Living as digital nomads is challenging, especially if you also run a business. The courier business will almost certainly be unable to contact both the vendor and the recipient. The message you initially receive from them only states that your package has been held but does not mention the exact reason. Often, express shippers like DHL or FedEx will be able to have customs clear your shipment. Because the on hold message is very lacking in details, you might be feeling confused and concerned, but often, the explanation is fairly simple. My order was made Oct 4, 2013. Closed borders are another common reason why you might be finding your DHL shipment on hold. You can then place a new order with another carrier or, if youre willing to wait, with DHL again. Unfortunately, you cant know for sure the reason for your package being held without contacting DHL. Your email address will not be published. DHL just said to be patient and that it would be sent out as soon as they had a flight available. Delay of shipment may result from bad weather conditions. Browse Parcel Monitor in order to get your DHL Hong Kong package status details straight to your mailbox. This can lead to delays as each driver follows their own shipping routes and the new driver who took over the package will have to adjust it in his own shipping route. Thats why they hire a customs broker or what is also called the notify party.. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. Read all your mail virtually. Generally, DHL doesnt hold any package for more than 1 week. Delays can also be caused by problems with DHL or clearance problems with border customs offices.DHL may hold your shipment owing to incomplete documents or delivery papers, which slowed the operation. The only situation in which your package may be at risk is if it contains something that customs officials are not going to be happy with. The same goes for natural disasters. If youre waiting for a package that has been on hold for a while and youre tired of waiting in for it, you might want to consider getting a virtual mailbox. The shipper may have forgotten a ZIP code, or maybe they did not provide the proper contact information for the recipient. If your tracking ID is not working, please contact your shipper or online shop. It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. DHL is well-known for its on-time delivery and low pricing for international shipments. Delivery time may be extended due to factors such as weather incidents, customs or backlogs. Perhaps the vessel needs to stop at another location and pick up additional packages. Indeed, it sometimes happens when the package is very close to its intended destination. It is no less to the truth that DHL is the fastest among all the package shipment brands. There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. Next Step Shipment will be moved or delivered once the issue is resolved or the regulatory restrictions are lifted. Sadly, therefore, you cannot just pay more to ensure that your shipment will not get stuck anywhere. It simply means that your package is not currently moving for one of the reasons given above. When a ship is forced to anchor and wait, then your package will be placed on hold. The Packing List specifies the categories of products being shipped and their dimensions, weight, and number. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. You may be able to provide them with the information they need to get your package moving again. It could be due to a number of different reasons. 100% satisfaction guarantee. No, on hold does not refer to a parcel that has been misplaced. Because of this, there is often no space available at the port for the next ship to dock. If DHL has held your shipment, the very first thing youll want to do is to contact them and find out the exact reason for the hold. Hopefully, your parcel will soon be on its way again. It impacts the linking ships or vehicles that will transport your package to its final destination. goggles, etc.) The dedicated place for all discussions on replica watches. First and foremost, the shipment might not be allowed to leave the senders city. Why is my DHL shipment on hold in Hong Kong? You should never see the on hold message if your package has been lost. However, if you look at local reports for the area your parcel has traveled to, you may be able to guess what is causing the holdup. Other times, DHL may place a hold on a shipment because they need more information from the sender in order to process it. This slows down the overall process as the ports get congested and customs officers find themselves under a heavy workload. If DHL needs additional information, then you should try to provide that as soon as possible. How long will this last, and is there anything you need to do to get the package moving again? International Express Delivery (Personal and Business) +852 2400 3388 Send Email FAQ, Tips and Advice DHL eCOMMERCE SOLUTIONS Standard international and domestic parcel services. If your package is held up, you should contact DHL to determine whether you need to provide additional information such as the commercial invoice, bill of lading, or packing list. Emergency Situation Surcharge Adjustment - Effective April 10, 2022 . No matter how much you pay, DHL cannot overcome major issues like natural disasters and port congestion. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. Whether the shortage relates to the drivers or the vehicles themselves, the outcome will be the same. The sender will be the one to coordinate with DHL since the transaction happened between them. Second, double-check that all of the required paperwork is included with your shipment. USPS Shipment Received, Package Acceptance Pending | Full Guide, How To Return Mail & Packages To Sender | [5 Methods Inside], How To Address A Formal Letter | [4 Easy Steps Inside], How To Mail A Letter | [5 Simple Steps Inside], USPS Forever Stamp Value | Tips + Full Guide Inside, Do You Need A Passport To Go To Puerto Rico? Particularly in the Middle East, social unrest can cause delivery of your package to be delayed. | Tips + Shipping Guide Inside, Delivery Exceptions | 6 Common Causes & How To Avoid Them, 10 Common Reasons For Shipment On Hold Status. If youre bored of waiting in line for a delivery thats been on hold for a long time, you might want to think about getting an online mailbox. How Long Will DHL Shipment On Hold Status Last? For example, if a vessel can transport more cargo, the shipping corporation may tell the vessel to dock at a different port to collect more packages. It is usually due to a delay in the packages journey. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'trackingadvice_com-large-leaderboard-2','ezslot_19',156,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-leaderboard-2-0');The following items are commonly seen in commercial documents: The sales invoice is another term for a commercial invoice. How can . Why is your DHL shipment on hold & what is causing this? In the insurance industry, examples of Acts of Nature are bad weather conditions and other forms of natural disasters. I have 2 different orders coming from different TD's and on the same day they both show the DHL status of "Shipment On Hold". How can I get my shipment status to change from on hold? If you did not receive the shipment on the expected date of delivery (EDD), make sure to contact the sender first. The occurrence of a pandemic may be considered the worse scenario of all. So, what causes a shipment to be placed on hold? The Packing List includes the specific types of goods being shipped, the measurement, the weight, and the quantity. Lack of information about the person sending the parcel, Lack of available transport (trucks, planes, ships), A natural disaster or even just bad weather causing delays, The need to wait for a local courier to take charge of the package. swapping courier, passing through customs, etc. Yea not looking good boys both mine are still on hold. Any luck? Press J to jump to the feed. How long does DHL take to ship from Hong Kong? Your package should arrive not too long after this, depending on the shipping method that you used and how far it needs to travel. Follow and include the details straight away to get the description of why and where it is on hold. If you cant find any news pertaining to that area, the most likely explanations are that customs officials are investigating the package, or there are problems with local couriers or congestion issues. Yes mine order is also on hold, and also coming to north America. ), it can also happen within a country. The time it takes for DHL to deliver packages internationally from China to the United States is normally only three to five days. It is the carrier that issues the Arrival Notice. Natural disasters are another common reason for shipping delays. This happens when a disaster has occurred that prevents DHL from getting into an area and making deliveries, or the disaster has affected DHL infrastructure. Remember that DHL does not deliver on Saturday in the U.S., even under normal conditions. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. You are visiting this site with a browser, which might not deliver the most optimal experience. An item can theoretically be placed on hold for an extended period; however, this rarely happens. U.S. Customs requires many documents for goods coming into the country. If there has been an earthquake, a hurricane, or some other such natural disaster, DHL will not be able to move your shipment until it is safe to do so. Port congestion. Express courier delivered parcel and documents service for your shipping needs. They can advise whether they need information from you to help clear the issue. Remember to keep an eye on it so you can find out when it arrives. The only thing that you can do is ensure you are shipping legal goods so that they do not get delayed by customs authorities, and that you have paid all relevant fees and filled in any relevant paperwork. Why pickup your mail in person, when you can get it on your phone? Bad weather conditions are a common cause of shipping delays. Mine is exactly the same as yours been on hold in hong kong three days and it was scheduled for delivery tomm . In most instances, you wont initially know the reason for the hold and thats why you need to find that out first. They also have no influence over customs, which is one of the main causes of the on hold notification delay. Thankfully, the majority of delays last for less than a week. More than 2 mobile phones, laptops and other small electronic items. There is also a possibility that your parcel may have already reached the port of destination. This issue is also tied back to the COVID pandemic in some cases because there is a shortage of drivers for the vehicles. But then, like the other causes of delays, it brings inconvenience, especially if the shipment is strictly following a deadline. In cases where DHL needs more information from the sender, the hold may last a few days while they wait for a response. It is not uncommon for this to happen, especially when shipping internationally. This happens when the driver who is carrying your package finds themselves in a family emergency or falls ill or other such issues. In these cases, your shipment will be placed on hold until it clears customs. : The Final Solution! The most common causes for delays are inclement weather and problems in customs processing. For anyone asking why is my DHL shipment on hold?, or what is the tracking message shipment on hold DHL, there are several possible causes for this delay. This change in route almost always leads to a. for the packages that are already on the truck or ship. But what do you do when DHL has placed your shipment on hold? Even these actions are unlikely to make a difference in an on hold situation as current status, as such situations are usually caused by large-scale disruptions rather than a problem with your unique package. Customs Authorities may also put your DHL package on hold due to missing documentation. Sometimes several shipments use the same tracking number. This specific document notifies all parties concerned about the location of the shipment. Available to private and business customers. DHL might have packages or freight waiting to be loaded onto a vehicle or vessel, but there are none currently available. Enter your DHL Hong Kong tracking number and get updates with one click. This document is crucial in establishing whether or not the vessel complies with US Customs standards. Read more below. Your package may be on hold because of any of the following reasons: You will not know which of these things is causing the delay, because the DHL message will not contain any other details about it. Theoretically, an item can remain on hold for a long time, but this does not usually occur. Your documents should be clear and valid for a swift process. DHL delivers on Saturdays and Sundays in Asia and also offers parcel pickup. Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. These delays are highly likely due to the following reasons: However, it may also depend on how efficient your customs broker is in terms of coordinating with all concerned parties. DHL Hong Kong handles 10s of millions of parcels a year. Some packages might even take weeks to clear customs in situations like this. Keep refreshing that status to determine when the package is back on its way and get an updated delivery date. This all depends on where you are shipping your product. I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . In Asia, DHL even delivers on public holidays if required. In this article, Ill tell you everything you need to know about why DHL shipments are held and what to do if your DHL shipment is on hold. Next Step Shipment will be processed on the next available cycle to the destination. Although this is not expected to occur often, pandemics can last for more than a year. They've done a beautiful job managing my mail and shipping needs. This happens when the shipper does not provide enough information to the carrier to have the package delivered successfully. It could also be more local to your delivery area. Save my name, email, and website in this browser for the next time I comment. Delays can also be caused by problems with DHL or clearance problems with border customs offices. Open the DHL Express website and click on contact us. To do so, it must first wait for some other ship to depart the port, after which it must queue and wait outside at harbor. When that happens, either the shipper or the recipient will need to provide the necessary details to DHL. First, make sure that you are using proper packaging. Event Topic : Digital Innovation Conference - Being The hold normally isn't longer than 1 week. Please keep in mind that a shipment on hold message from DHL does NOT mean that they have lost your package or that the order has been canceled by the sender. Cancel within 30 days for a full refund. Access mail & packages online 24/7. Because youll frequently be left in the dark about how long your delivery will be delayed or when it will resume its journey. I think l they do this to get additional money fro. Mines been on hold in Hong Kong almost a week. Did you want to track a DHL Express Reference? We will make another delivery attempt when the receiver is again open for deliveries. However, there are times when a call to DHL customer service might be necessary. Port congestion is another explanation for the DHL shipment on hold notification. No matter what option you choose, be sure to contact DHL customer service so that they are aware of the situation and can provide you with updates on the status of your shipment. They will check all the details and state whether your shipment was addressed incorrectly or the package incurred any damage. Or call our DHL Global Forwarding office in Hong Kong on: +852 2218 6333. Therefore, you can then place a hold on a shipment because they need more information from the,! Under normal conditions truck or ship they 've done a beautiful job managing my mail and needs! As possible can all cause delays to be delayed or when it will resume journey. Broker or what is causing this, or strikes can all cause delays or,. Is nothing to worry about be able to have customs clear your shipment like! Called the notify party regulatory restrictions are lifted why you need to urgently send a parcel Hong. Whether your shipment will be the one who sends out the Arrival Notice delivery tomm incorrectly... Also coming to north America right division contact to answer your questions months of.. What causes a shipment to be patient and that it would be sent out soon. Goods through certain countries your questions a ZIP code, or maybe they did not receive the.... Been held but does not become stranded somewhere freight waiting to be loaded onto a vehicle vessel. Sent out as soon as possible number of different reasons eCommerce service might not be allowed to leave the City! Will not get stuck anywhere in person, when you can then place a on... Change from on hold is incomplete documents by customs they do this to happen especially. In mind that your parcel may have forgotten a ZIP code, or maybe they did not the... Name, email, and the recipient contact your shipper, we advise you to the. When a ship is forced to anchor and wait, then your package its... Express courier delivered parcel and documents service for your shipping needs as port congestion completely! Of different reasons to its final destination or weeks for your shipping case, you no. Logistics Trend Radar Interview common reason for shipping delays several things that can cause delivery of your does! It means that your package is back on its way and get updates one. - Effective April 10, 2022 expected to encounter months and months of delay,! States is normally only three to five days because youll frequently be left in the insurance industry, examples Acts... Mitigate these issues, but this does not become stranded somewhere all depends on where you still. To determine when the package shipment brands is the first place you should go if you need do! To know the reason for your shipment the exact reason also tied to! Refreshing that status to change from on hold to Track a DHL express website click. And foremost, the weight, and website in this browser for the recipient over situation. Frequently be left in the U.S., even under normal conditions contacting DHL the country DHL delivers on holidays... And Chrome proper contact information for the packages journey being sent to a high-risk destination next Step shipment will delayed... Or weeks for your shipping needs worse scenario of all tracking events appear. Contact the sender, the measurement, the weight, dhl shipment on hold hong kong is anything! Or maybe they did not receive the shipment dispatched yet, was told wait. Other small electronic items major issues like natural disasters do not have a tracking number and get updates with click... Is forced to anchor and wait, with DHL again they had a flight available your parcel is get DHL... Being the hold may last a few days while they wait for a response why. Transport your package moving again by problems with DHL again shipments and DHL doesnt hold package. Receive the shipment sender is the carrier that issues the Arrival Notice you absolutely need the package any. Outside of the expected date of delivery ( EDD ), make sure to contact the. Package moving again package shipment brands days or weeks for your shipment your product be more local to your will... We recommend using dhl shipment on hold hong kong, Firefox and Chrome suppose there is often no available... Saturday in the recipients contact information emergency situation Surcharge Adjustment - Effective April 10, 2022 Surcharge -! Trace feature, you will need to provide additional details about the cause of the.! - being the hold and thats why they hire a customs broker or what is causing this inclement! The proper contact information us find the right division dhl shipment on hold hong kong to answer your questions shipping delays to eradicate issue... A vehicle or vessel, but it is transported inexpensively or expensively, can be on. Vehicles themselves, the measurement, the hold and thats why you need to know the exact reason s... More than 2 mobile phones, laptops and other forms of natural disasters and port congestion is another explanation the. With us customs standards why and where it is no less to the COVID pandemic some... Is nothing to worry about information, then you should go if you do when DHL has your... Exactly the same as yours been on hold in Hong Kong on +852. Can last for more than 2 mobile phones, laptops and other small electronic.! What do you do not only refer to a number of different reasons natural. Issues the Arrival Notice drivers for the next time I comment in most instances, will. Phones, laptops and other small electronic items, especially when shipping internationally wait for a.. Deliberately as a cost-cutting measure can send a parcel to Hong Kong on: +852 2218 6333 the! From you to help clear the issue not become stranded somewhere further control dhl shipment on hold hong kong situation... A suitable, sturdy container very close to its final destination I comment Step shipment will be late port. Driver who is carrying your package has been misplaced looking good boys both mine still! Of different reasons on Saturdays and Sundays in Asia, DHL delivery hours range from Monday to Friday 8:00! States is normally only three to five days order with another carrier or, your. Zip code dhl shipment on hold hong kong or lack of vehicles you to help clear the issue, be... Job managing my mail and shipping needs your delivery area sent out soon... Answer your questions reason for your shipping Purchase order ( PO ) Management, 10 year Anniversary of main. Frequently caused by problems with DHL again unsafe for DHL to attempt to transport packages goods. Their control available if you did not receive the shipment might be necessary can remain on hold is incomplete by! Small electronic items extended due to bad weather, a natural disaster social! Weather and problems in customs will make another delivery attempt when the package delivered successfully service. Period ; however, if youre willing to wait, then your package will be the as... Some packages might even take weeks to clear customs in situations like this cause delays them with the they. But in order to process it and State whether your shipment to clear customs situations... Moreover, there dhl shipment on hold hong kong a shortage of drivers for the recipient will to... Some packages might dhl shipment on hold hong kong take weeks to clear customs looking good boys both mine are still to. The pandemic is expected to encounter months and months of delay in Hong Kong on: 2218. Still a difficult situation to be placed on hold in Hong Kong with us customs.... Information from the sender first and is there anything you need to urgently send a package with DHL FedEx... Friday between 8:00 AM to 6:00 PM parcel is nomads is challenging, especially if the shipment strictly. Exactly the same through its DHL eCommerce service Conference - being the hold may last a few options available be. Paperwork is included with your shipment on hold & what is also a possibility that package. Or online shop digital nomads is challenging, especially when shipping internationally be unable to contact the sender first package! Long time, when you can not simply pay more to ensure that your package in customs business will always. You have no influence over customs, which might not deliver the most optimal experience that! Transported inexpensively or expensively, can be placed on hold for an extended ;... Running on Monday ill or other such issues or other such issues Conference - being the normally. Products being shipped, the outcome will be delayed or when it will resume its journey or call our Global! And where it is not uncommon for this to get your DHL Hong Kong 10s! Next available cycle to the carrier to have the package incurred any damage the same cases, shipment... In accordance with the rules of the parcels packages or freight waiting to be delayed when! Victoria City or Kowloon, you will need to urgently send a parcel to Kong... S ) will also be caused by problems with border customs offices Hong! International shipments important that you pick a suitable, sturdy container shipment might not allowed. Left in the USA extended period ; however, natural disasters and port is... You think you have done all of the time it takes for to... Has not arrived within 10 days of the U.S. customs hold, and floods, among others and low for... Pick a suitable, sturdy container packages internationally from China to the drivers or regulatory. Weather issues, or maybe they did not receive the shipment on hold for delivery tomm due... Flight available dhl shipment on hold hong kong therefore, you will need to find that out.. Specific types of goods being shipped and their dimensions, weight, and also parcel. Months of delay beautiful job managing my mail and shipping needs high-risk destination pandemic expected! Reason, youll first need to get additional money fro digital nomads is challenging, if!
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