statement, Help with Within close proximity of the electricity meter, hold down the "OK button" until the smart meter display turns off and then on again. Updates never make it any better and it's a pointless exercise in frustration. You can request an update to a SMETS2 meter to fix the problem, however, these compatibility issues are due to be fixed in the near future. Ignore any red numbers. The developer, British Gas, indicated that the apps privacy practices may include handling of data as described below. This useful application makes it easy to monitor your household utility meters. Once youre in, you can check your account details and switch tariffs in the About me section. For any queries related to your smart meter, you can contact British Gas by calling 0333 202 9802 and selecting Option 1. Remember, the more often you send us your readings, the more accurate your energy bills will be. Getting in touch with your energy company isnt always the easiest task. you're moving business premises, National Grid - electricity emergencies and Needed in these high cost times to find nothing appears to work especially this app. A month later an engineer called to rectify it but came late and I had to go out. Let us help you out with your query. This must mean my monitor or smart metre are not functioning. If there is an error with your card or meter, when contacting British Gas, make sure that you are nearby your meter so that you can make a note of any fault messages on the screen if there are any. If an incorrect meter reading has been submitted, then just take a new meter reading and submit it online now. This is where your meter loses its smart features due to incompatibility. f you dont submit a meter reading, your supplier will estimate your usage, this can often be way out and your old usage could be charged under the new, higher rate. Dont worry we wont send you spam or share your email address with anyone. You can also book an engineer through the app and your online account if you need one. Each supplier has different eligibility criteria and application windows. You can change your cookie settings at any time. We're working on a feature that'll show you your realtime usage & balance and we'll be releasing this asap In the meantime, pls could you check you're using the latest version, this'll help stop the payment problems you're having ^Kirst. Check our list of enquiry types and how to get in touch. It also lets you look back over your payment history by giving you access to your bills and statements from the past 24 months. A problem for another day, but glad it worked for you too! If either of your gas or electricity run out during the night and you have an early start at work or school, your screwed because it takes so long to top up on the apps or website. Im not one to usually leave reviews, especially bad ones but the app and website is really poor and clearly needs fixing. If you want to familiarise yourself with how to take a reading of your meter, you can find out howhere. The supplier can do some things remotely but if that doesn't work then an engineer visit will be required. Solutions, Commercial plumbing About Us. The smart energy monitor also needs to be connected to your wifi router to function correctly.This app connects you to your British Gas smart energy monitor and lets you check your energy use from anywhere, anytime.If you think someone has been using the electric shower for quite a while now, just get your smartphone out and see how long theyve been, all without getting off the sofa.You will be able to: See how much energy you have used so far today See if youre using more than usual See how much electricity has been used in the last hour See how much electricity is currently being usedThis will help you keep on top of your energy spend. If you just had your new smart meter installed and the reading consent is set to monthly, the energy supplier wont have enough info in the first month to produce an accurate bill. Click on 'My account' to gain access and youll be able to submit meter readings, view your bills and switch tariffs. Number/link. Pure Planet Energy is a new app only energy supplier from the team who founded Virgin Mobile. 100 cubic feet = 2.83 cubic metres. The approval process for gas meters requires the unit of measurement to be clearly marked on the register of the meter; for example: With a metric meter the part units of gas are highlighted in red and those digits are often separated by (i.e. To make it easier to explore our full offerings, geindustrial.com has moved to a new home at electrification.us.abb.com - one . If youre leaving us, we'll need a final meter reading so we can charge you correctly for the energy youve used and send you a final bill. I looked at and tried out a dozen other apps before I found this one. How often you submit readings will also depend on how youve chosen to pay your bills. Before you download this application, make sure you have a smart meter installed by British Gas and a British Gas smart energy monitor. I have no idea what the figures in Current section show (all sort of smart statistics with delta symbols, but with no explanation or tooltip to look at, I guess Ill never learn what they are).The bottom line, smart app, does its job, the author is good at coding, but he needs to hire a good UX specialist to completely redesign all menus to make the whole thing make more sense, so to speak. Once you start entering readings, your usage, costs and savings are calculated and displayed in easy to visualise graphs.KEY FEATURES - Monitor up to five separate meters, e.g. The Company. The smart meter cannot cause any delays or issues with your wi-fi connection. Dont rely on your smart meter either, if you have one. Well send you a link to a feedback form. With each online top up the app asks you if you want to save your payment method. meter, Help with Wish there was an auto top up feature though! You'll need to enter your email address, account number and postcode. Plug your smart energy monitor back in. Was told by BG that switching to a smart meter would be beneficial due to me being able to watch my consumption and keeping control on my finances, plus the app was easy to use and would allow me to see where in the house I was using the most energy. Youll need to sign in with your British Gas online account, or register to create one. Then say goodbye to big repair bills this winter Hurry, sale ends Monday bit.ly/BGHomeCare. One complete revolution of the dial equates to the consumption of one cubic foot of gas. However, for most users, tariffs operate in the same way as a traditional . Let us set everything up for you and leave you with one less thing to think about when moving house! Angry customers slam British Gas over smart meter readings appearing to show they are spending hundreds of thousands of pounds every hour on energy . electricity, gas, water, solar . Download our app. No. Have a recent bill to hand to easily submit your energy meter reading. Smart meter users can use these to lower their usage when the price of energy is high and use more when the price drops. He was spending an extra 30 a month on water than he needed due to a leak. reading my bill, How to read If you dont provide a reading and you are due a bill, we will try to get a reading from you. - Submit meter readings for more accurate bills. I always select YES but it never gets saved. If you have a traditional meter, it suggests submitting your meter reading on the app or online. We often link to other websites, but we can't be responsible for their content. 427 Posts. They will give you a reference number that is to be given to your local Payzone, Wait at least 30 minutes for your electricity key to be prepared, Go to your local Payzone and collect your new key, Go to your local Payzone and request a new British Gas gas card, Do not top the card up until you have activated your card, which means leaving it inserted into your meter for 1 minute, Top up and use your new gas card as normal, Call British Gas on telephone number 0333 202 9816, Take a final meter reading in your old property, Call the provider from your old property to cancel your contract, giving them your final meter reading, too, Take an opening meter reading in your new property, Give the opening meter reading to the existing supplier in the property. I've submitted an incorrect meter reading, How to submit opening and closing meter readings, I submitted a meter reading and got a message saying it's not what was expected. I really appreciate the app providing clear graph charts to show my energy and water usage over different periods of time. The app can only show you the cost of your energy if you enter your rates. How do I submit British Gas meter reading? Whats more, with our 'Insights' feature, you can see which parts of your home are using the most amount of energy. wait until you see '01' with numbers followed by 'M3'. For more information, see the developers privacy policy. The app is glitchy and slow to load even on a high speed connection. If you cant get to your meter, your energy supplier might be able to give you extra help to read or move your meter. Dont include personal or financial information like your National Insurance number or credit card details. All conversion factors are prescribed in the Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). Stop treating your customers like cash cows and give us the service we pay for. UK "smart" energy meters. Lets face it: paying a bill isn't fun. To get a new gas card, its slightly easier than getting an electricity key, as they can be more easily assigned. Data privacy and security practices may vary based on your use, region, and age. How to read an electric meter and submit an accurate reading to ensure you don't end up overpaying on your energy bill. If you have an older smart meter (SMETS1) and youve recently switched to British Gas, it may be that your smart meter has reverted to dumb mode. Not a business? Unless youre on a smart meter, you should submit a meter reading every month, two days or so before your payment date, to make sure your bills are accurate. It is called your standard charge already doubled for no apparent reason. They then totally ignored these meter readings, and fabricated some much higher ones instead. 0/10 don't recommend! By having everything online only, the company saves money on overheads, and therefore you save money on your bills. Although all new gas meters register in cubic metres, a significant number of imperial gas meters (registering in cubic feet) are still used for billing consumers. a meter reading, Get a copy of With the British Gas app, you can access your energy account with a four-digit PIN. And, because they send automated meter readings, you get more accurate bills. Submitting my business energy meter reading, Business Use this page and the resources below to call British Gas customer service or use their live chat or email tools to have your query resolved as soon as possible. The date of your opening meter reading must be within the Supply Start Date (SSD) + 5 calendar days to qualify. Below well help you find your nearest Payzone and give you everything that you need in order to get your new key or card. The only things I use is entering my readings, seeing the list of past readings, and looking at the graph of my usage over the past year. Read 2 more reviews about British Gas Evolve. - Get handy in-app notifications and reminders. You can submit your final meter reading online. Customer Service. If you don't have a smart meter, you can still use the British Gas app to submit meter readings with a few taps of a finger. This is your first reading. The Office of Gas and Electricity Markets (Ofgem) is the energy regulator and has responsibility for these regulations. How nice to find such a useful and well put together app. It is important however that any zeros are included in the reading provided to the supplier thus in the following examples: Information found on the gas bill itself will generally explain how the bill has been calculated. For your second reading press 6 again until you see 'IMP R02' followed by 8 digits. E.ON Next Having a smart meter means you can trust that your energy bills will always use actual readings rather than estimates. We all want to cut down on our energy usage and bills. 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