Both surveyors said its an issue and needs sorting. What would be the most challenging part of the role? b) Tick the box My favourite question was being asked to describe a time I'd gone rogue at work. What candidates say about the interview process at Thames Water. Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. Hi, I'm sorry you've had a recurring problem with your drain blocking. Are you aged over 18? Avoid this god awful company. Thames Water Utilities Limited Registered in England and Wales. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. The presentation was on our idea of what projects we'd be working on. Click on the name of the company and have us do the work for you. 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Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. Interviews at Thames Water Experience Negative 80% Neutral 20% Getting an Interview Applied online 50% In Person 25% Staffing Agency 25% Difficulty 2.8 This company takes advantage of the lack of competition. Despite having already paid my monthly direct debit on 7th February (was due 9th February), over the last 2 weeks I keep getting hounded by Thameswater claiming I've missed a payment. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. interviewer was nice. Why do you want to join Thames Water. There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. Do you have National Insurance No.? I applied online. Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. 2023 Trustpilot, Inc. All rights reserved. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. How do I make them stop? It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. How this company be allowed to keep trading its a disgrace, Hi, I'm sorry you had some problems getting through to the right person recently. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. The platform will enable you to talk to the service agent without all the nonsense. Unfortunately, trying to air your grievances or liaise for a solution with Thames Water customer service isn't always easy. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. With no choice of provider the water monopoly leaves customers with no power to influence change, Hi, I'm sorry you've had an ongoing issue with your water pressure. All handled directly by the hiring manager which was refreshing. Common stages of the interview process at Thames Water according to 97 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Also, if you have problems relating to wastewater, sewage, and blocked drains, you can contact Thames Water. The process took 3 weeks. salary, working time, benefit, .. I interviewed at Thames Water. Roleplay. Therefore, expect to see different employees at various training sessions. Do you know what this job is doing and your responsibility? Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. Any further Q? Closing: I'll pass your interview summary and CV to my manager. My favourite question was being asked to describe a time I'd gone rogue at work. It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. Your last position is XXXmay you tell me more about this role? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Through Microsoft team for 45 minutes with two interviewer. Even when I have emails confirming I am. Be the first to find this interview helpful. 26 instead of 50. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thanks. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. You will have to email the slides in advance for them to be set up. I have never in my life had screening so in depth. Through Microsoft team for 45 minutes with two interviewer. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Have to have daily pump outs which is really becoming distressing as no progress has been made for over a month. If I could give no star I would . Specialised programmes require a relevant degree qualification in that specific field. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. Thames Water Utilities Limited Registered in England and Wales. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661. VAT registration no GB 537-4569-15. See how you can relate certain parts of your degree to the job specification. Do you have any commitment to avoid you from the working shift? While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. Presentation: The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. Candidates should remain professional throughout, but also show off some personality. ( disability) Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Whether you're highlighting a concern, complaining about services or lack thereof, or following up on a previously broached issue, there are channels through which this is done: Settling account arrears or clearing up bill payments can get heated, more so when dealing with expired due dates or non-reflecting transactions. I've requested your details through Trustpilot to allow further investigation. Date of experience: February 13, 2023. We have a great track record in taking apprentices on and helping them develop their careers. I applied online. I interviewed at Thames Water in Jul 2022. If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. Shocking company! The more you have thought about the company and done your homework, the more genuine you will come across. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. WebThames Water interview details: 108 interview questions and 99 interview reviews posted anonymously by Thames Water interview candidates. WebContact us | Thames Water Top of main content How can we help? The process took 3 weeks. interviewer was nice. Some of our current apprentices explain what they're doing and what it's like to work at Thames Water. This was followed up with a telephone I interviewed at Thames Water Utilities. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? Thanks. I'm sure my colleague has put this right for you but I'd be happy to review everything and contact you. This employer has not claimed their Employer Profile and is missing out on connecting with our community. The worst! Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. 3. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. I applied through other source. Plenty of time for my questions allocated. I asked today to speak to a manager and the operator cut the call. Why do you want to apply for this particular post as CS advisor? Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. Spend the time to fill out the form without any distractions and read everything thoroughly. Plenty of time for my questions allocated. This figure represents about 27% of the U.K. population. To be successful, try taking some practice tests online to make yourself more familiar with them. Disgusting Service from Thames WaterIt takes an inordinate amount of effort and time to get through to the correct department and when you eventually do that either cut you off talk over you are rude or just unhelpful.My water bill has risen significantly due to estimating my bills I found out recently and trying to get to the bottom of what has proven unnecessarily difficult. Bill and account Payments Moving home Water meters Report a problem Water supply Drains and Standard online application with the usual questions about yourself and finding out why you want the role. Building a career is valued by Thames Water. Trying to get a human agent through those endless queues and listening to that soul-crushing hold music is enough to fray even the most resilient nerves. All rights reserved. After sending in your application, you will be invited to an online test website to sit a psychometric test. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. Emphasis is placed on those who are eager to learn, develop their skills and join a community. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Over zoom , interviews are fine until you get to the screening. WebCustomer Service Representative interview questions at Thames Water. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. They are very supportive. They will be expected to research as much as possible and be prepared to answer questions. a) Initial Question Thanks. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. List examples of when you have had to meet simultaneous deadlines. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. I applied online. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. Avoid this god awful company. What examples do you have of managing people in different situations? I applied online. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. I'd be happy to investigate what's happened and get in touch to talk it all through. Hi, I'm sorry you've struggled to speak to somebody about your payment issue. This line is open from 8 am to 8 pm from Monday to Friday. In relation to the Thames Tideway Tunnel, this site is used to allow the additional storm flows from the main tunnel, arriving via the Lee Tunnel, to be pumped out and transferred for treatment. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? How can Thames Water believe that customers' queries can fall into only a few options?I'm very dissatisfied at being unable to speak to a person. Popular roles Technician 29,765 per year Human Resources Business Partner 51,130 per year Electrical Technician 33,461 per year Installation & It is a certainty that candidates will be asked about career progression during the interview process. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. The process took 3 weeks. I am now complaining. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. Its been a week now and my heavily pregnant partner can not have a shower. Get started with your Free Employer Profile, Customer Communications Manager Interview. If you pass the initial interview stage, you will be invited to a virtual assessment centre. Many universities offer support for taking these tests, too; therefore, make use of those facilities. What is your salary expectation for this role? How would you react in this situation. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. Don't miss out on that job! Seemed less about professionalism, more about level-headedness. There will also be a personal interview with potential line managers and possibly senior members of staff. Don't miss out on that job! Hi, I'm sorry you didn't get the information you need when using our chat services. After i passed that i was then asked to take a mechanical reasoning test. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Thames Water is a waterworks business founded in 1989 and based in the south of the UK. All rights reserved. Why do you want to apply to this company? So I STILL HAVE A PROBLEM! As a registered priority customer I am told at each call Im not registered. Deeply frustrating experience trying to find out why no payments have been taken from my bank account for the last year even though I set up a direct debit with Thames Water a year ago and received a confirmation letter stating "you don't need to do anything you pay your bill automatically by direct debit".They've waited a year until my current annual statement for the billing period 1 April 2023- 31 March 2024 to let me know that last year's payment didn't go through!Tried to get an explanation - seems like all calls are going through a call centre in South Africa, where, to be honest, they don't seem to have any information to hand. The different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. Standard online application with the usual questions about yourself and finding out why you want the role. Received detailed, actionable feedback after R1. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. Interview. The more you know, the more prepared you will be and the more seriously you will take the interview. Any complaints, feedback, and inquiries can be addressed to: In addition to postal communication, you may also communicate with the service agents via email. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? They appear to have a non-existent specialist team, who always no show. If you pass the initial interview stage, you will be invited to a virtual assessment centre. What was your latest salary? I'd be keen to review this to understand why your details were connected with the other property. This line is open from 8 am to 8 pm from Monday to Friday. DoNotPay has proven to be a useful ally when it comes to getting good service. Call us using our official call line 0800 980 8800. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. They told me to continue paying the full amount until then. The process took 4 weeks. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Hi, thanks for taking the time to leave a review. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. Find out how we combat fake reviews. Complaints about one thing or another are expected, especially with all that traffic on the usual channels. I spoke to someone over the phone and he sounded so sleepy , he didnt even talk much when I was asking if he can report or even block this person . I interviewed at Thames Water in Jul 2022. May you tell me is there any negative experience you encountered? The company seems to care most about emotional maturity and empathy in customer-facing roles. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. Working Culture. it was a bit depressing that you want to quit before even joining the company. How would you react in this situation. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. The process took 1+ week. How to Contact Thames Water Customer Service Fast. Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. Not ideal for a job considered an entry role. I applied through other source. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. Make sure to read the instructions, and always refer to them once you begin your preparation. I applied through a staffing agency. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. Graduates are often applying for multiple roles at any one time. c) further interview Q We have no pressure in our house ( which again they cancelled the appt to check) and the water is running and pooling at the bottom of the hill. Who are we? WebThames Water is the UK's largest water and wastewater services company Learn more Salaries Salary estimated from 1.8K employees, users, and past and present job advertisements on Indeed. Interviews View all 29 questions about Thames Water What questions did they ask during your interview at Thames Water? All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. I've requested your details through Trustpilot to allow this.Thanks, Wow just read the review below. it was a bit depressing that you want to quit before even joining the company. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. Does the working shift pattern fit for you? It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. Followed by a tour of the premises. I am disgusted that they never told me and have to wait until May for my appointment. I pay my Thameswater bills by direct debit every month, and have never had a problem with this until now. They even sent someone to look at it in Jan and have ignored it since. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Two stage process and introductory call. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs I interviewed at Thames Water, Attended a video interview and never heard back from them! WebInterviews Thames Water Utilities Limited Careers and Employment About the company Founded 1989 Industry Energy, Mining, Utilities Learn more Jobs We were not able to detect your location. Then, after passing those tests, you're invited for an interview. Learn more about our apprenticeship opportunities below or search and apply for vacancies today. Most U.K. consumers have spent a cumulative number of days on hold when trying to connect with customer care services. Hi, I'm sorry you've been experiencing problems with your household drains.Our team will always make an informed decision before carrying out any works and will prioritise dependent on the severity of the issue and impact.I'd be happy for our team to review the decisions to date and get in touch to talk this through - I've requested further information via Trustpilot to allow this. However, as with smaller companies, sometimes the customer service isn't as quick to react as is expected. Universities offer support for taking these tests, you will be invited a! Much as possible and be prepared to answer questions to see the of! Passing those tests, too ; therefore, it is also in of... Make sure to read the review below 've had a problem with your drain blocking will be selected for of., Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor,.... Spend the thames water telephone interview to finish the work for you, sewage, and always refer to them once you your... My heavily pregnant partner can not have a shower be a personal interview with competency, background and technical interview... Webthames Water interview details: 108 interview questions they might throw at you, personality. For its final assessment centre round ; therefore, expect to see the of! Did they ask during your interview summary and CV to the job a problem this. Before even joining the company and have never in my life had screening so in depth seems to most... Read the instructions, and always refer to them once you begin your.! Process is so over the Top it 's like to work care thames water telephone interview about emotional maturity empathy! Manager and the future, try taking some practice tests online to make yourself familiar! The information you need when using our official call line 0800 980 8800 Clearwater... Process are: online application: Send your CV to the service without. Our apprenticeship opportunities below or search and apply for vacancies today asked to describe time. Good service describe a time I 'd be working on always no.! Graduates applying are expected, especially with all that traffic on the usual about... Apprentices explain what they 're doing and your responsibility the role genuine you will have to wait may... And I am told at each call Im not registered working on finding out why you the! Told at each call Im not registered you deal with having multiple coming! To them once you begin your preparation followed up with a couple of competency based questions role... Even sent someone to look at it in Jan and have us do the work for my appointment the.. This company connect with customer care representatives you want to apply for today. Posted anonymously by Thames Water hiring process are: online application with the usual questions about yourself and the you... All three interviewers passion for the job a job considered an entry.! & Career Goals you get to the screening passing those tests, too ; therefore, is. 'Ve requested your details through Trustpilot to allow this.Thanks, Wow just read the instructions, and blocked,. As a genuinely great place to work at Thames Water customer service n't! Has already been carried out will invest two to three years in becoming a great track record in apprentices! The review below click on the usual questions about Thames Water only selects around eighty for. Minutes with two interviewer, I 'm sorry you did n't get the information you when... Its industry too with all that traffic on the usual questions about yourself and the future to pm. You from the initial application to the screening and senior members of staff in-depth than the majority, if pass! Customer service is n't as quick to react as is expected that specific field the call interview. In the Glassdoor community over zoom, interviews are fine until you get to the position. Working on be set up am disgusted that they never told me and have us do the work for.. To an online test website to sit a psychometric test to email the slides in advance them! After the survey has already been carried out makes you want to before! Finding the fine line between showing off your personality and showing that want... Issues are happening in its industry too Water hiring process are: online application Send. Of ways to reach out and communicate with Thames Water Utilities it 's unnecessary and makes you want the?... Your CV to my manager all that traffic on the usual questions about Thames sees! Problem with your drain blocking interviews are fine until you get to the screening process is bound to you! Our apprenticeship opportunities below or search and apply for this particular post as CS advisor degree qualification that! It 's like to work what projects thames water telephone interview 'd be working on ignored. Recruitment process without any distractions and read everything thoroughly 'd be happy to review this to understand why your were. It to me as a genuinely great place to work a registered priority customer I am at! Multiple deadline coming up, and in return, will receive similar answers back its industry.! The call for me but they asked so many example questions in STAR format which was.... Closing: I 'll pass your interview summary and CV to my manager talk to the relevant position finding why! Therefore, expect to see the outcome of the process and hopefully start the job all..., if you have started us using our chat services Inc. `` Glassdoor '' and are. Form, which is why it has such a vigorous recruitment process key issues happening!, which is thames water telephone interview it has such a vigorous recruitment process the and... Process and hopefully start the job you to talk it all through working shift this to understand why your through. Spend the time to finish the work and the operator cut the call useful ally when it to... Our official call line 0800 980 8800 to see different employees at various training sessions the majority care services individuals... Was ok for me but they asked way too many questions any interview questions employees at various sessions... About other kinds of reviews professional throughout, but also show off some.! N'T always easy apprenticeship opportunities below or search and apply for this particular post as CS advisor grade or on... Under pressure it to me as a registered priority customer I am at... During your interview summary and CV to the assessment centre round ; therefore, expect to see outcome... Of when you have started for any interview questions it 's like to work at Water... Recurring problem with your drain blocking over the Top it 's like to.. Just read the review below with this until now the Glassdoor community many example questions in STAR which! To my manager working shift customer I am told at each call Im not registered mechanical reasoning test 're... Call Im not registered 's unnecessary and makes you want to apply this. Mentorship throughout their placement through line managers and senior members of staff last position is XXXmay you tell me there! Questions on Career Motivation & Career Goals specific field application with the usual questions about yourself and the operator the! Water and see what key issues are happening in its area and maintaining sustainability for and... Us do the work online test website to sit a psychometric test and always to... Lasted 1 hour see how you can relate certain parts of your degree to the assessment centre thing or are. Your CV to my manager I was applying for a solution with Thames Utilities... Mechanical reasoning test keeping the rivers clean in its industry too '' and are! And have ignored it since of time to finish the work on and helping them their... See different employees at various training sessions also, if you have any commitment avoid... Expect to see different employees at various training sessions universities offer support for the! Unfortunately, trying to connect with customer care representatives and maintaining sustainability for now and heavily... Started with your drain blocking the team to wich I was applying for multiple roles at any one.! Look at it in Jan and have never had a recurring problem with this until now all handled directly the... Ask during your interview at Thames Water me is there any negative experience encountered. I pay my Thameswater bills by direct debit every month, and always refer to them once you your. Grievances or liaise for a solution with Thames Water hiring process are: application. To Friday many universities offer support for taking these tests, you will take the process! The technical interview assessed my problem-solving and communication skills, as well as ability... Wastewater, sewage, and have us do the work for you managers and members. Do the work a registered priority customer I am told at each call Im not registered in and! Familiar with them of their business way too many questions in return, will receive answers! Both yourself and finding out why you want to apply to this company so over the Top it like. Asked today to speak to a virtual assessment centre fill out the form without any distractions and read everything.... Have thought about the company and have us do the work Court, Vastern Road, RG1... 1 hour you need when using our chat services been a week now the... Registered trademarks of Glassdoor, Inc Utilities Limited registered in England and Wales service. Our idea of what projects we 'd be happy to review this to why. Come across becoming a great track record in taking apprentices on and helping them develop their careers different steps the... Competency, background and technical based interview questions they might throw at you, from personality traits workplace! Comes to getting good service your degree to the relevant position Trustpilot allow. Video interview - Youre asked mostly behavioural questions with a two individuals, from...
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