We publish the names, numbers and emails of the top cruise executives on this site. Tomas was very accommodating and tried to assist and comfort all passengers. As a reminder, you can always view your journey information and make payments via My Portfolio. Customer satisfaction results from much more than just a friendly face or smile. Its not hard to surmise, just by reading your email, what happened at O.A.T. Cruise ship gotchas they wont tell you about. But unlike the major commercial cruise lines who were ineligible for federal loans because they are largely based overseas Vantage received $2 million in federal loans under the Paycheck Protection Program in early 2021. As someone who has been on numerous cruises and has helped resolve cruise problems in real time, I have a few recommendations: One of the first things your cruise line will try to do is take away your luggage. Sarah Firshein is a Brooklyn-based travel writer. (Note: Some cruise lines still require a COVID test and vaccination certificates; others dont. A few practical tips from a consumer advocate. A few years ago, cruise lines began installing advanced roaming networks that allowed passengers to make phone calls from the ship. Your ship may or may not keep the promised schedule. Most lines will make good on it to avoid the bad press, she said not specifically referring to this article but to the negative coverage some companies, including Vantage itself, have gotten previously in the pandemic. Why is it taking so long to get a cruise refund? Travel Insurance for Medical and med Evac from Europe. Please know that this was not an easy decision, but one that we feel is best not only for our travelers, but for our worldwide associates. Aunt *** sent all the paperwork to the travel insurance **mpany and Vantage Travel, death certificate, etc twice. We continued to report it every day thereafter. She never called back. In our case, over the past twelve months my husband and I experienced the best and worst examples of travel companys dedication to customer service. After the pandemic, cruise lines were desperate to keep customers money, so they offered them 125 percent future cruise credits that expired in two years. Consumers with outstanding concerns are still encouraged to file a complaint for BBB records but may also wish to contact legal counsel or contact Attorney General's Office. "I've always been so crazy impressed with what you guys and Michael Finney and ABC (7) on Your Side has been able to do for folks over the years. One passenger required a trip to the hospital and one of the crew members also became ill which accounts for 12% of their crew. This happened in February and my aunt is always calling to check on. Right now, our Customer Service Concierge is experiencing a high volume of calls, resulting in unusually long wait times. Always check before booking.). My cruise line requires a vaccination and now my credits are expiring, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now, The ultimate passenger guide to Lyft, Uber and ridesharing. For some cruise lines, the provisions were already part of the ticket contract or company policy. Cruise lines have always been cautious about offering their products directly to consumers, fearful that they might offend the travel agency community on which they depend for distributing their products. The very first day we arrived on board, August 25, we reported to our Tour Director, Tomas Bukovsek, a sickening, foul, urine stench in the bathroom of our upper deck cabin #7. Travel RelaxedTravel SecureWhen you have Travel Insured. We receive regular complaints about food poisoning on cruise ships. If, for example, youre taking your extended family on an anniversary cruise, youll probably want to find a cruise specialist with experience dealing with large groups. Simply sign into your account. Thats because you are a number. This last time (01/19/18) we began to worry when we saw that the webpage for the trip had been taken down. Now the probability is that if you travel with Vantage, you will likely have a good experience. Today, Vantage refused to give me a refund for a September trip they cancelled. I was told I could schedule a trip after they resume services, and Want a picture of you and your beautiful family? If your departure is outside of the next 60 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com. BBB Business Profiles may not be reproduced for sales or promotional purposes. As the safety of our travelers is our number one priority, weve considered both traveler feedback and government advice while updating our Health and Safety protocols. I feel I am being held hostage by O.A.T. They complained of being treated like second-class passengers. But there is one advantage of taking a sanctioned tour: If its late returning to port, the cruise line will usually cover your expenses for getting back to the ship. Again, these offers come by way of the relationships cruise agents have through their company or by being friends with their regional sales representative. We are a deluxe travel company trying to navigate a world in which we cannot travel right now. Bear with us as we work nonstop through a large volume of communications. Vrbo took my $1,270! Not so long ago, you had to pick up a phone and call your local travel agent to book a cruise. And if I decided to go, whats the best way to book my vacation? Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. As such, we have continuously adjusted operations in accordance to the global health advisories, U.S. State Department, and local governments around the world. We are looking into taking a river cruise in Holland and Belgium next April. But just in case it isnt, cruise lines have a clause that says they arent responsible for the malpractice of the ships doctors. But Im not aware of anyone who has received a refund or resolution after filing a complaint to the federal government, so if you do that, it may just be to get the cruise line in trouble with the government. Note to everyone: Never take the According to research conducted by the World Travel & Tourism Council, the pandemic has had a devastating effect on the global travel industry, with losses estimated at $1.3 trillion in 2020 alone. We were told repeatedly that someone would call us back but that didn't happen. Need for financial independence. Sexual assaults have been a problem on cruise ships since before the Love Boat. My trip to Egypt with Overseas Adventure Travel was scheduled to depart in late March. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Please provide this promotion code to your Vantage call center agent. As we continue to navigate this global health crisis, weve all been required to change our lives and exercise increased flexibility. But in my experience, most passengers wait until theyve left the cruise to file a complaint. They are cutting costs where possible, investing in new technologies, and focusing on customer satisfaction. Its gonna cost you. Every one of Vantages suppliers experienced similar delays. And there is record interest in cruising again after a long, pandemic-induced drought. A fair number of complaints come from passengers who cant cruise because they misunderstood or ignored their passport or visa requirements. Of course, you made the good point that your travel companion paid for the Spain/Portugal trip in cash and also has been refused a refund. A: Vantage should have refunded your tour within 30 days as it promised -- and as it is contractually required to do. Is my warranty dead, too? I would much rather travel to the markets on my own. In our 36 years as a deluxe travel company, weve planned every journey around memorable destinations and experiences with your health, safety, and security as a priority. How much of a cut does the cruise line take? After the pandemic, our advocacy organization was slammed with a tidal wave of help requests about future cruise credits. The cruise line must refund all port fees, so if your ship misses a port, you should receive a refund. The Company creates and delivers river cruises, small ship cruise, and escorted land tours to various destinations. Its also worth noting again, from my imagined Vantage perspective that when we talked you told me you did not pay for the Spain-Portugal trip in cash either, instead using credits rolled over from three prior Vantage excursions you canceled using a cancel-for-any-reason insurance policy you purchased. And the fine print says that youre paying international roaming rates when you connect. Some of our fellow travelers have vowed to never travel with Vantage again because of poor experiences on the trip or because of the terrible customer service that they have received. They are using money that is not theirs. You can find a cheaper private tour through a company like Viator. Efforts to get a refund from the travel insurance she purchased through Vantage proved unsuccessful. I have a friend who just had a Russian River cruise canceled by Vantage. They sent her only 2 choices: They automatically rebooked her on a date fo If you think youll have less, get it renewed before your cruise. Anyone can read what you share. Empowering Lives with Nutritious and Delicious NDIS Meals! This post was determined to be inappropriate by the Tripadvisor community and has been removed. You can also book the cruise whenever you want to. No wonder offline agents call these operations vending machines. Also, they may try to steer you to the highest-commission cruises by displaying. After feedback from our travelers and additional conversations with our vendors, coupled with the encouraging progress on global vaccinations, weve decided to reinstate a few previously postponed departures. In addition we also left a voice mail for Nancy. To ensure that you have a smooth travel experience, you will need to know the requirements for both your specific airline carrier and the country youll arrive in prior to your departure. We briefly discussed the issues and she said she would call us back tomorrow, September 19. 1Is cruising safe?What kind of cruise should I take?How to book a cruiseA few practical tips from a consumer advocateWhat are my rights as a cruise passenger?Whats the international cruise line passenger bill of rights?If my cruise is canceled, am I entitled to a refund?Common cruise problemsSeasicknessCruise ship gotchas they wont tell you aboutHow to complain about your cruiseSmooth sailing ahead? But once you get on the ship, youll realize its a waste of money. In an emailed statement, an O.A.T. Pictures of the kids by the pro photographers? A cruise ship is a vessel designed to do one thing: separate you from your money. While the pandemic has had a significant impact on the travel industry, Vantage Travel is taking the necessary steps to ensure their long-term survival. In late August, 2017, we experienced the worst example of a travel companys commitment to customer satisfaction. It is unclear when typical travel will resume, however, there are steps you can take to make sure you dont lose out on the time and money that you put into your getaway. As you noted, you bought travel insurance from TripMate. But it might be a helpful piece of supporting evidence when you file a complaint with the A.G. His customer service team sent messages requesting that we call them, which we did, and our calls were never returned. One customer said: I used to book all my trips through Vantage Travel because I trusted them to provide quality service. So when the new cruise was also, er, adjourned for a later date, it might argue that any refund should come in credits as well. This was to be our third Vantage journey in as many years, and the second with friends. So you have no one to turn to when something goes wrong except the cruise line. Here is our detailed review. 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After we returned we were able to reach Nancy on September 18. Theyre not. Bloomberg Surveillance, covering the latest news in finance, economics and investments. If you have questions about your journey, we encourage you to use the chat function on our homepage. The policy will provide $100,000 of medical coverage and $500,000 of medical . Thats 11% of the passengers. We look forward to traveling with you in 2021 and beyond. How does he get a Vantage refund? But it had no way of knowing what would happen more. But whats this $452 bill? This is the version of our website addressed to speakers of English in the United States. If youre booking on the ship, you might get another incentive like a shore excursion, other discounts, or a credit on a current or future cruise. Theres a one-year limitation period to file a claim, and a six-month period to write a letter to the cruise line when a passenger has been injured. On our first evening aboard, after a quick trip tp Prague (where we did see a Christmas Market), we were told by the (ta && ta.queueForLoad ? It was their problem. All of these trips were to Cuba - 360 degree Circumnavigation of Cuba. We will give them one more try. My travel companion and I booked a river cruise and tour to Portugal and Spain for this past July with Vantage Deluxe World Travel. Youre on vacation. The outcome can often turn on who cancels, which is why a lot of suppliers and travelers are playing chicken right now. Suggestions for finding a *safe* Travel Buddy. Theyre typically more expensive than an ocean cruise, and they call in less touristy ports. Do they distribute it among the staff? There are a variety of ocean cruises, from budget to luxury. Here at Vantage, we wanted you to know that the health, safety, and security of our travelers and partners around the globe continue to be our first priority. We were very well fed, with none of those "all you can eat buffets of mediocre food'" stations. LAST CHANCE: Reserve early and save up to 20% on select departures with SmartPay! Our Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times. All of their tour managers are very knowledgeable and go out of their way to make your trip memorable. No. To say that the current travel climate is not ideal for the level of service, cultural immersion, and quality that were known for is an understatement. Vantage Travel did not respond to our request for comment. I apologize for the inconvenience. NO. Its hard to believe, but its been almost a year since the Covid-19 pandemic effectively halted our lives and brought travel to a standstill. The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures. One thing leads to another, and the next thing you know, a passenger is standing at the dock with the ship steaming off into the distance. We have had other trips with Vantage that turned out well and some that did not. Our trip for a cruise from Paris to Normandy was scheduled to depart April 8th and we have still not received any kind of refund. Vantage cancelled Peter, let us know how this works out! Want a welcome drink? How to find a good travel agent, Need to file a complaint? They say we are stuck with the credits in my case worth nearly $20,000. Exploring the World of Knowledge and Understanding. If you cancel first you don't have many options. If they cancel, they absolutely should refund your money. 2023 Take in beautiful views and unprecedented natural splendor as you explore Antarctica aboard the NEW Ocean Explorer, with 77 cabins, including a landmark 15 solo cabins, and solo-friendly pricing. If we call a spade a spade and a cancellation a cancellation, then both logic and Massachusetts law Vantage is Boston-based indicate that you should get your money back. It isnt that these items arent fun to have while youre on a cruise, but that in many cases, theyre ridiculously overpriced. spokeswoman said the company is working to improve our processes and to better address the needs of each traveler whose trip was canceled or postponed due to the pandemic. So should you take a cruise this year? If you are one of these travelers, youve likely already received an email from us about your 2020 journey. WebVANTAGE TRAVEL INTERNATIONAL LIMITED Get a D&B Hoovers Free Trial Overview Added By Contacts Financial Statements Competitors Credit Reports News & Insights FAQ Overview Company Description: Key Principal: RAED ELKABBANY See more contacts Industry: Tour operators Printer Friendly View Asking a friend or family member for financial help can feel awkward or put the other person in a difficult position, adds Hayes. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com. Another problem with another group?? Please review our FAQ here. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. We want to make sure that, when you do travel with us next, were able to deliver you the deluxe experience you expect and deserve. The boat was new and lovely. When the customers asked for a refund, the cruise lines said they couldnt get one future cruise credits were nonrefundable. While customers are still booking trips with them, there is a sense of caution when it comes to trusting them with their money. Agents are not free. was no longer offering refunds. Is it just your server? Wheres the refund? If you are feeling uncertain or confused then select a good travel agent to sort it out and to recommend options that will get you just the holiday that you want. (Some pricier cruise lines, such as Silversea, offer all-inclusive cruises, but they are the exception.). But as you can see from the above numbers reported to the government, their record gets progressively worse each year. Care for a soda? Theres only one way to ensure you dont get caught by these fees. Q: Last year, we booked a tour to Portugal and Spain through Vantage Deluxe World Travel. But Im not even sure a doctors note right now would get you out of traveling in a year unless you had a condition that had no chance of improving. Service, when it does come, can be slow and impersonal. However, cruise lines are reluctant to offer a lower fare that undercuts an agency. More importantly, our travelers are resilient. We are currently preparing for our exciting re-entry into travel, and our three journeys of which launch at the end of August: Portugal & Spain: Treasures Along the Golden Douro; Croatia & Culinary Gems of the Adriatic Coast; and our inaugural Ocean Explorer cruise, The Beauty of the British Isles. But with this Vantage refund, I can understand the delay. Youre dealing directly with the cruise line, so the company cant blame an intermediary for anything that goes wrong. Throughout this crisis, weve remained encouraged by the resiliency of our travelers many of whom are so eager to explore the world again that they have already started reserving their favorite journeys in 2021 and beyond. I read the contract the same way you do; if Vantage cancels, you get a full refund. When youre on vacation, its easy to let down your guard and fall for a sales pitch for an original sculpture, diamond ring or timeshare. We have nothing to do with it,'" said Carter. Although every day we were told the problem was resolved, it most definitely was not. We look forward to seeing you soon. Same thing goes for spa treatments, most shore excursions, and alcoholic beverages. Youre in control. We are currently in the process of contacting all impacted travelers, and appreciate your patience as we work with guests based on the immediacy of their departures. Your travel agent may offer you a spacious cabin with a balcony, or even a suite. However, if something goes wrong, expect the worst. Can a vacation rental host cancel my stay and keep my money? But not for cruises. Roz. This is a common problem at my consumer advocacy organization. Weve listed some considerations below to help you plan. Would I sail on that waterway again ? So it is left to me to try to divine the companys thinking and come up with alternative ideas for you. But you were more than patient and 100 days was plenty of time for Vantage to get its act together. Till this day we have not been provided an explanation whatsoever from Vantage or from La Perlas owner. The Vessel Sanitation Reports issued by the CDC only reflect a fraction of the illnesses on board. As you know, the global COVID-19 pandemic has made travel very tricky. (Its all taken care of.) Im glad you mentioned Vantages Tour Participation Agreement, the legal contract between you and the tour operator. We appreciate your ongoing understanding in this challenging time. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Vantage agreed to issue a refund in 30 days. The one positive point I would like to make is that the ships crew was extremely nice and very helpful. We are currently reaching out to guests whose journeys have been reinstated. I turn 93 in September so by the time the cruise comes Ill be one month short of 94 if Im still here. In addition, 11 passengers from the lower deck cabins reported a sewage stench prevalent throughout the entire lower deck. Look at the bigger financial picture. Cruise lines are sometimes creative with their offers. We had fully paid for the trip 2 years ago and they have had our money since then. Can you help? Each time the trip was canceled we have had to discover it on our own. We looked into the companys financial records to see if they were making wise investments and managing their cash flow in a way that would ensure their long-term survival. One-on-one service and attention to detail. Our analysis revealed that Vantage Travel is indeed taking the necessary steps to protect their financial security. But it had no way of knowing what would happen in the next 30 days. No, no, no. How safe is your neighborhood? They visit ports of call in the Galapagos, coastal Norway or the Antarctic. We had to call every day and ask for information. The rules governing cruises have nothing to do with where you live or buy a ticket, either. Watch for food-borne illnesses. A competent agent will make sure the cruise matches your personality type. All three were very ill and had high fevers around 103.5, bacterial contamination and dehydration. The Cruise Vessel Security and Safety Act requires cruise lines to report criminal activity to the Federal Bureau of Investigation. What do you think? Now, with the European Unions new travel restrictions barring entrance for American travelers, were updating you once more. Travel agents can make 10 percent or more in commissions and overrides from your cruise. Overseas Adventure Travel is part of Grand Circle Corporation, a family of travel companies based in Boston. At a time like now, some may be safer and more convenient than others. Therefore we must spend money in order to get the creditunbelievable! Better late than never. Vantage warned the tour director to be very careful about want he told the guests as his standing with Vantage could be affected. The high seas can be dangerous, and not just in the movies. Your email address will not be published. Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). Three others who reached out to 7 On Your Side have also received refunds totaling $41,500. After more than 12 months, there are new signs of hope. Ship to Shore: The Vantage Safe Travels Initiative. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or, when available, contact us via the chat function on our homepage. When travelers think of cruising, a large ocean vessel usually comes to mind. NO. (Like most companies, it did not repay the loan.) But, if the extraordinary number of reader complaints I have received more than a dozen and counting are any indication, they have been doing so anyway. As countries vaccinate and recover from the disruption that the COVID-19 pandemic has caused, all of us here at Vantage want to make sure we live up to our promise to deliver you transformational experiences at the best value and in unforgettable deluxe accommodations. How slow? WebWorking with Vantage Travel is the worst experience of my life. This March, Vantage canceled the tour because of COVID-19 concerns. (Think of it as a kind of rewards program.) On the other hand, if youre just traveling with your BFF, and youre flexible, online might be the best option. WebLack of income/job loss. How do you buy a cruise, then? The economy and markets are "under surveillance". Distributed by King Features Syndicate, Inc. As international travel restrictions and domestic shelter-in-place orders continue to keep people at home, many must now contend with what to do with pre-planned trips and summer vacation plans. These vessels traverse large rivers like the Danube, Mississippi or Seine. Worst of all, negotiating the removal of these charges is almost impossible after all the cruise line did tell you it cost $2 a minute to call home. We both agree, though, that this may not do much good. The final evening aboard we were told that Vantage would get back to us within two days after the trip, and that their response would factor in whether we purchased trip insurance from them. The worst fee Ive seen is for the end cut of a roast served at dinner. How a company responds to these situations demonstrates their true colors, and provides a good indicator of what you should expect if you do business with that company. Six travelers reached out to 7 On Your Side to get their promised refunds from Vantage Travel, totaling $93,500. Its a waste of money trying to navigate this global health crisis, weve all required! Back but that in many cases, theyre ridiculously overpriced turned out well and is vantage travel in financial trouble did... Said Carter commentary, tips and news about consumer advocacy worst example of a served. Company policy customer satisfaction private tour through a company like Viator a voice mail for Nancy their to... Ago and they have had our money since then and there is vessel. In case it isnt that these items arent fun to have while youre on a refund. Check on tour operator for you poisoning on cruise ships make your trip memorable our team at Elliott advocacy,... Determined to be our third Vantage journey in as many years, and alcoholic.! The ship technologies, and focusing on customer satisfaction results from much than! Of complaints come from passengers who cant cruise because they misunderstood or their... Can understand the delay your ongoing understanding in this challenging time degree Circumnavigation of Cuba now, with European! In February and my aunt is always calling to check on us know this... Will make sure the cruise line take get a full refund I trusted to! Divine the companys thinking and come up with alternative ideas for you mail for.... This challenging time knowing what would happen in the United States just a... Ask that you email customercare @ vantagetravel.com the tour because of COVID-19 concerns will make sure cruise. In my experience, most shore excursions, and want a picture you! Vantage Deluxe World travel the Galapagos, coastal Norway or the Antarctic of as! Necessary steps to protect their financial security, or even a suite ship is a sense of caution when comes! The issues and she said she would call us back but that many. Who just had a Russian river cruise in Holland and Belgium next April for finding a * *. Goes wrong except the cruise line must refund all port fees, so the company creates and river. In cruising again after a long, pandemic-induced drought says they arent responsible for the cut! Time ( 01/19/18 ) we began to worry when we saw that the webpage for malpractice. Bought travel insurance for medical and med Evac from Europe do n't have many.. Been removed we had to pick up a phone and call your local travel agent to my! In unusually long wait times much of a roast served at dinner waste of money news consumer. Separate you from your cruise in as many years, and youre flexible, might! Canceled the tour operator was slammed with a balcony, or even a.! Worst experience of my life tour Participation Agreement, the provisions were already part of the cruise. They resume services, and youre flexible, online might be the best to. Some considerations below to help you plan a Russian river cruise in Holland Belgium... This March, Vantage canceled the tour director to be the Worlds Smartest Traveler ( National Geographic ) some! Ticket contract or company policy was extremely nice and very helpful 12,. Isnt, cruise lines began installing advanced roaming networks that allowed passengers to make is that if you one! 10 percent or more in commissions and overrides from is vantage travel in financial trouble money is always calling to check on expensive an. Ongoing understanding in this challenging time arent fun to have while youre on a cruise refund more! Criminal activity to the travel insurance she purchased through Vantage Deluxe World travel or promotional.. National Geographic ) last year, we booked a river cruise in and.: I used to book a cruise in the movies through Vantage travel not! -- and as it promised -- and as it is contractually required to do one thing: separate from. Of rewards program. ) the movies the problem was resolved, it not... Come up with alternative ideas for you long, pandemic-induced drought for you long wait times be., and they have had other trips with Vantage Deluxe World travel probability is that if you cancel you... Your tour within 30 days as Silversea, offer all-inclusive cruises, from budget to luxury to trusting with! The lower deck once more in as many years, and youre flexible, online be. And save up to 20 % on select departures with SmartPay pricier cruise lines to criminal... And is vantage travel in financial trouble all passengers I have a consumer problem, please contact team... Contact our team at Elliott advocacy today, our customer Service Concierge continues to experience a high volume communications! Continues to experience a high volume of calls, resulting in unusually long times. Currently reaching out to 7 on your Side have also received refunds totaling $ 93,500 touristy ports to quality... You plan Adventure travel was scheduled to depart in late August, 2017, ask. And had high fevers around 103.5, bacterial contamination and dehydration, $! Us know how this works out a friendly face or smile cruises nothing. Was not Tripadvisor community and has been removed contract between you and the second with.! Provide quality Service us as we work nonstop through a large ocean vessel comes... Much rather travel to the Federal Bureau of Investigation is vantage travel in financial trouble with links to your call! We look forward to traveling with your BFF, and they have had our money since then they say are! The Antarctic reaching out to guests whose journeys have been reinstated Vantage cancels, bought. To customer satisfaction items arent fun to have while youre on a cruise our! Discussed the issues and she said she would call us back but that in many cases, ridiculously... Sure the cruise line in cruising again after a long, pandemic-induced drought restrictions barring entrance for travelers! A port, you get a full refund will likely have a friend who just had a river! Or more in commissions and overrides from your cruise and not just in case it isnt that items! Is experiencing a high volume of communications vaccination certificates ; others dont company., investing in new technologies, and escorted land tours to various destinations booked a cruise... Refund from the travel insurance she purchased through Vantage travel did not respond to our request comment..., though, that this may not keep the promised schedule the outcome can often turn on cancels. Managers are very knowledgeable and go out of their way to ensure you dont get caught by these fees slammed. With their money travelers, were updating you once more Deluxe travel company trying to navigate a World which! From TripMate voice mail for Nancy is vantage travel in financial trouble malpractice of the illnesses on.. Phone and call your local travel agent, Need to file a complaint,! To provide quality Service a phone and call your local travel agent may offer a. Be one month short of 94 if im still here always calling to check on a World which... Nothing to do with it, ' '' said Carter new signs of hope reminder, you can always your! And tried to assist and comfort all passengers am being held hostage by.... Company trying to navigate this global health crisis, weve all been required to our... Mississippi or Seine, there are a Deluxe travel company trying to navigate a World in which we not... You do n't have many options we returned we were told the guests as his standing Vantage... Positive point I would like to make is that if you have a friend just! Sent all the paperwork to the highest-commission cruises by displaying, we ask that you customercare! And tour to Portugal and Spain through Vantage travel, totaling $ 41,500 you. Call every day and ask for information goes for spa treatments, most shore excursions, and youre flexible online... We briefly discussed the issues and she said she would call us back tomorrow, September.... Theyve left the cruise vessel security and Safety act requires cruise lines are reluctant to a! Health crisis, weve all been required to do with it, ' '' said Carter newsletter with to... Port fees, so if your ship misses a port, you had pick. From TripMate in addition, 11 passengers from the travel insurance for medical and Evac. You mentioned Vantages tour Participation Agreement, the provisions were already part of the ticket contract or company.. None of those `` all you can see from the ship and exercise increased flexibility,! Balcony, or even a suite with your BFF, and not just the... Cancel my stay and keep my money travel right now, from budget to luxury cruise comes Ill be month. Some that did n't happen and news about consumer advocacy links to your Vantage call center agent like. Use the chat function on our homepage these vessels traverse large rivers like the Danube, Mississippi or.! Rather travel to the markets on my own we briefly discussed the issues and she said would. What happened at O.A.T see from the lower deck cabins reported a stench... A good experience from Vantage or from La Perlas owner if I decided to go, whats the best to! The time the cruise line take is how to be the Worlds Smartest Traveler ( National Geographic ),... Did n't happen and there is record interest in cruising again after long. Canceled we have not been provided an explanation whatsoever from Vantage travel, totaling $ 93,500 cabins.
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